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Providing Customer Service During The Pandemic

Providing Customer Service During The Pandemic

Finally, we are in the last stretch of this nightmare and closer than ever to overcoming the pandemic, but not returning to normal. There will surely be before and after-effects of COVID-19. Customer Service has been molded by new standards, adopted due to the...
Risk Assessment – Industrial Safety

Risk Assessment – Industrial Safety

You have just purchased a new machine and hooked up the power source… Is it ready for use? Simply put, the answer is No. In Ontario, Canada, the law requires you have an inspection conducted to evaluate the safety of the machine. It is the end user’s responsibility to...
The Role of Engineering

The Role of Engineering

Product development of material handling equipment relies on sound engineering principles. Once a purchase order is issued, the design team meets to review the paradigms of the application.   Let’s use an under-hook sheet bundle lifter as an example. Although the...